Multiple pop-ups on file opening

Explorer ,
Oct 05, 2021 Oct 05, 2021

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Every time i open a pdf file, whether from my desktop or on the server, i get multiple pop-ups that open and auto-close repeatedly (about 8 times in a row). Have tried to open the files in chrome and they open fine without issue. If window is closed and re-opened the process starts again....

image below showing an example of the pop-ups.

 

How do i get this to stop? Have completely uninstalled and re-installed the software, as well as updating the app also...

 

Mostyn5FCE_0-1633431071403.png

 

 

 

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Crash or freeze , General troubleshooting

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Good afternoon, 

Please find file in link below. Please let me know if it needs sending in a different way.

'.zxp' files are not a support file type by the normal drap and drop 

 

https://we.tl/t-zY8TMHpmUV

 

I have tried updating after the need update listed today and, as others have stated,  it is still happening. 

 

Best wishes

Frances Cole 

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hi there,

 

Hope you are doing well and sorry to keep you waiting.

 

This issue has been fixed with the April release for Adobe Acrobat/Reader DC ver. 22.1.20117 (Win) and the fix will be enabled via a registry key

 

Please update the application to the recent version 22.1.20117 (Win), from the help menu > check for updates or you may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and you may reboot the computer once and use the registry key as below:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
iReaderSSONGLSignIn = 1 (DWORD)

 

Note: As a side effect of this fix, the user will not be able to sign in to Reader from the sign-in button.

 

 

Let us know if you experience any trouble and need more help. 

 

Regards

Amal

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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not agreeing. I can replicate the error.

 

put another way, this update did not work for me, and I can share a video of the popup window, still popping up, if you need.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Good afternoon, 

 

I agree with Rocky5E5C. This is not resolved. 

 

Please find log file in link below. Please let me know if it needs sending in a different way.

'.zxp' files are not a support file type by the normal drap and drop 

 

https://we.tl/t-zY8TMHpmUV

 

Best wishes

Frances Cole 

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hi there

 

We are sorry to hear that the issue is still unresolved.

 

Could you please share the screenshot of the registry settings that you have added and the version of the Acrobat Reader you are using? Please make sure you have the recent version 22.1.20117 (Win) Go to Help > Check for updates.

 

Regards

Amal

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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I have not updated any Registry settings, nor do I plan to.

 

If the instruction requires a Registry setting change, that is not a fix. We are not going to have our developers working in Registry settings or with Registry keys. 

 

We will continue to X out of thie popup window as we've been doing.

 

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi Rocky

 

We are sorry to hear that.

 

The fix is enabled by the registry key as explained in my previous reply. Without entering the registry key the fix won't work.

 

Regards

Amal

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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LATEST

Hi there

 

++ Adding to the dicussion

 

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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