My adobe acrobat reader DC crashes

Report · Jun 15, 2018

What to do?

I highlight text, and suddenly it shows these boxes and shuts down.

It happens frequently

Report · Jun 15, 2018

Hello Sebastianb,

We apologize for the inconvenience caused, as per the description above, Adobe Reader is crashing while highlighting any text, is that correct?

Please check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and see if this brings any changes.

If you are using a Windows machine, try repairing the Adobe Reader installation files from help>repair installation, reboot the machine after repair.

Reset the Adobe Reader's Preferences once, to reset the Preferences, please refer to the steps mentioned in the Adobe article How to reset Acrobat Preference settings to default.

Does Adobe Reader crash while highlighting text in a scanned PDF or with all the PDF files? Is it specific to one PDF or with all the PDF?

Is it a Mac or Windows machine and what is the version of the operating system installed?

Also, what is the dot version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Report · Jun 16, 2018

Scanned PDF, havnt tried other.

Windows 10

Ill try the reparationmode ??

- Sebastian

Hent Outlook til Android<https://aka.ms/ghei36>

Report · Jun 18, 2018

Hello Sebastianb,

Let us know how it goes after repair.

Thanks,

Anand Sri.