My app wont shut down hence I cannot restart or shutdown my laptop

New Here ,
Oct 22, 2021 Oct 22, 2021

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The adobe reader app wont shut down or let me delete ot off my app or force quit on my laptop , not allowing me to reset my laptop 

 

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Crash or freeze , General troubleshooting , Mac

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi,

 

Hope you are doing well.

As per the issue description, the application is not closing. Would you mind sharing a few details to understand the issue better?

1. Is it showing any error message?

2. Did you try closing it from the Activity monitor?

3. Application version?

4. Mac version? 

 

Check if the application is updated to the latest version, if not, update the application and then check if the issue persists.

 

Let us know if that helps.

 

Thanks,

Harsh

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