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I have had Adobe Reader on both my laptop and phone, and loved how they synced my saved files. The latest update was installed on my laptop and when I opened it, I was shocked to find that there was nothing in my Cloud storage, and I can't sync with my phone. There was no warning that this would happen, if there had been I would have backed up those files. Is there any way to get them back?
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Hi @Vida5CAA
As per the issue description that you can't file the files on the cloud storage. Would you mind sharing a few details to understand the issue better?
1. Can you see the files on your phone?
2. Check if you can see the files on https://documentcloud.adobe.com
Make sure you are using the same email to sign in on Acrobat Reader DC on the desktop.
Let us know if that helps.
Thanks,
Harsh