Mystery (.zip) extension

New Here ,
Sep 02, 2021 Sep 02, 2021

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Why/How did some of my PDF documents get a (.zip) extension? I can't open these files the usual way. 

I now need a un-zip app to open them.

Help...if you can.

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General troubleshooting

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correct answers 1 Correct answer

LEGEND , Sep 06, 2021 Sep 06, 2021

TestScreenName_0-1630912798342.png

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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That's very odd, but has nothing to do with Adobe Reader. If this happened "on its own" I would run an in-depth virus and malware check on the computer.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Hi, TRY67....I ran a virus check with my McAfee and no problems were found. I don't think a virus caused this problem.

Thanks for trying to help....August5D1E

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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OK, good. Then please explain a bit more in detail what you're seeing, exactly. If you could share a screenshot, or even a sample file, that would be helpful.

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LEGEND ,
Sep 03, 2021 Sep 03, 2021

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You should need to unzip files on Windows 7 or later. Just double click on the ZIP file and it opens a folder view. If this isn't happening it's because you have installed an un-zip app that has blocked the normal Windows behaviour.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Hi Test Screen Name....I tried what you suggested and I still got the message that Adobe Reader could not open the file.

Thanks for trying to help....August5D1E

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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What message does you get?

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LEGEND ,
Sep 06, 2021 Sep 06, 2021

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You've somehow messed up the automatic opening of ZIP files by Windows, by telling Windows (wrongly) that Acrobat Reader can open them. OR, using some unzip app has done this, then you uninstalled it.

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LEGEND ,
Sep 06, 2021 Sep 06, 2021

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TestScreenName_0-1630912798342.png

Maybe this will work...

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New Here ,
Sep 13, 2021 Sep 13, 2021

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Thanks...That worked !!!

Resetting to the Microsoft recommended defaults was the solution.

I appreciate your help.....August5D1E

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