Não consigo fazer login.

New Here ,
Jul 24, 2021 Jul 24, 2021

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Já segui as instruções em "https://helpx.adobe.com/br/x-productkb/global/update-operating-system-and-browser.html#fix-error" e ainda não consigo fazer login...

Podem me ajudar?

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Adobe Employee ,
Jul 26, 2021 Jul 26, 2021

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Hi Antonio,

 

sorry to hear that you are still experiencing the same issue. 

This is an official help article which has the registry fix for this error. There are a few more detailed information/suggestions given here, please go through it thoroughly

https://helpx.adobe.com/br/x-productkb/global/update-operating-system-and-browser.html#fix-error%22 

As suggested, did you create the following Windows registry entries for Acrobat Reader?

Windows Registry Editor, Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

"AcroRd32.exe "=dword:00002af8

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

 

"AcroRd32.exe "=dword:00002af8

 

Thanks,

Akanchha 

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New Here ,
Jul 26, 2021 Jul 26, 2021

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None worked...

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Adobe Employee ,
Aug 01, 2021 Aug 01, 2021

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LATEST

Hey!

 

We have an update for you. 

This error was experienced with a specific version of Adobe Acrobat/Reader. After that, a fixed version has been released recently. 

Acrobat and Reader optional update (21.005.20060 Windows only ) is now available. This update has fix for the following issue.

  • Acrobat prompting to update browser/operating system on a machine with IE11 due to IE7 emulation mode being enforced in embedded IE mode.
  • SAP : Fixing a GDI leak in Acrobat & Reader

Install the update from the following URL: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2021qfe... 

For detailed information about this release, see the Release Notes

 

Let us know if it still doesn't help.

 

Thanks,

Akanchha 

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