Thanks for bringing it to our notice.
Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart the machine.
If the issue still persists, we would require following information to understand the issue better:
- Environment/Platform/System information
- Application(Acrobat/Reader) version
- Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature etc. are working as expected?
- If observing blank view, go to Task Manager(WIN)/Activity Monitor(MAC)
- check whether a process named "RdrCEF" is running or not?
- If running, is it in a hanged state?
- If hanged
- WIN: right click on the process and create the dump file and share with us.
- MAC: select process -> click setting icon above to expand the drop-down options -> take Sample process and Run Spindump and share both with us
- Check if Rdrcef.exe is crashing [Go to task manager(WIN)/Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes]
- WIN :
- enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
- OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg
- MAC:
- Go to Console -> User Diagnostic Reports
- Share reports name starting with "AcroCEF"/"RdrCEF"
- If possible, share a video reproducing the problem.
- Kindly share the contents of these two locations :
- For 64 bit machine go to :
- C:\ProgramFiles(x86)\<Reader/Acrobat installation>/WebResources/Resource0
- C:\ProgramFiles(x86)\<Reader/Acrobat installation>/AcroCEF
- For 32 bit machine go to:
- C:\ProgramFiles\<Reader/Acrobat installation>/WebResources/Resource0
- C:\ProgramFiles\<Reader/Acrobat installation>/AcroCEF
User can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.
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