Need Help Installing Adobe Acrobat XI Standard

[Guest]

I was using Quickbooks 2014, and I needed to print a report, but it said it was unable to find a PDF viewer. I contacted QuickBooks support and found that Acrobat Reader DC is not supported by it, and so she told me to download XI which is supported.

I downloaded XI and tried to install it, but I have no Serial Number for it. It says:

Invalid Serial Number. This is not a valid serial number.

Please go back and re-enter your serial number.

Please help! I just need to be able to view these reports in QuickBooks!

[John Waller]

Download Acrobat Reader XI (free, no serial number), not Acrobat (paid, serial number required)

Adobe Acrobat Reader DC Install for all versions

Select version XI from the dropdown box.

[Guest]

I just ran QuickBooks update and the issue persists.

I went to the link you suggested, and selected Windows 10, English, and went to download version 11.0.10. However, when I ran it, the Adobe Reader DC (which we already have) opened up, and QuickBooks still does not work. The QuickBooks Support person told me that Adobe Reader DC is incompatible.

[John Waller · Accepted solution]

Uninstall Reader DC.

Then install Reader XI.