Need hyperlink to open file not web page

[Guest]

• I am currently in the process of creating a work-related guide through Microsoft Publisher with the intent of saving it as a PDF file and distributing it to my peers. As part of this document, I want to include hyperlinks to documents that are looked within a G drive that we all have access to. However, on my initial trial runs of this guide, the links force a Google Chrome window to open and an error ensues. Is there any way for these links to open the file using Adobe Reader or Microsoft Word? I will have documents with both .PDF and .doc formats linked. The intent is for the end user to be able to read the guide, see the form they need to use, click the hyperlink and have the form pull up.

I've read through many of posts on here through general Google searches but I haven't found any relevant help for this issue.

It should be noted also that the hyperlinks work properly when I'm in Microsoft Publisher so there is not an error in the route to the file.

[try67]

How are you creating the PDF file, exactly? Do you have Acrobat, or just the free Reader?

[Guest]

It's a Microsoft Publisher document that will be saved using the format .PDF. When we view it, we only have access to the free Adobe Reader.

[try67]

Then you need to look for a solution within Publisher. Reader is not involved in the process of creating the file or the links in it.

[Guest]

Thank you for the response. I did think that the issue might be starting in Publisher so I went back to confirm that my link was properly done and it routes correctly when I'm in Publisher. However, when I convert the document into a PDF and then view it within Adobe Reader, it no longer opens the file but rather opens a window in Google Chrome that ultimately fails. The link itself is correct but I'm trying to figure out a way to have Adobe Reader open the document rather than a webpage.

[Test Screen Name]

Yes, so the problem is in Publisher. It's not making the PDF in the way you expect. Nothing you can do in Reader to fix this. You can add links to do what you want if you pay for Acrobat.

[Guest]

Thank you for the response. Unfortunately I work for a large department within a state agency so it's unlikely we will be paying for it anytime soon. I appreciate the support.

[try67]

Contact Microsoft and ask them how to generate a real file-link as opposed to a URL link with a "file://" address.

[abhisi]

Hi JoeStrano,

Thank you for reaching out to us. Sorry for the inconvenience you are facing.

You cannot make changes in the hyperlink while using Acrobat Reader. I suggest you to contact Microsoft for the same.

Thanks,

Abhishek Ranjan Singh