no digital ID is present to decrypt document

New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Hello 

I've created a new digital id on my computer and sent it in order the other side can encrypt the document with my digital ID. When I try to open the encrypted document, I get message that no digital ID is present to decrypt it, althought I can see it

I'm using Acrobat Reader DC version 2021.001.20145

Please helpadobe.png

Thanks

 

Julia

TOPICS
Security digital signatures and esignatures

Views

169

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

LATEST

What have you sent to the other side?
What have the other side used to encrypt the document?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines