not responding

[sgriff]

Adobe Acrobat Pro DC "not responding" and freezing at start up every time.

[mariat90565802]

I'm having the same problem, it's driving me crazy! 

[Amal.]

Hi There,

We are sorry for the trouble. As described the application is not responding and freezing, correct?

Would you mind sharing some more information for a better understanding:

• Is the application freezing randomly or at a particular instance? 
• What is the version for the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• What is the version of the OS?
• Make sure you have the latest version of the Adobe Acrobat DC 19.21.20049. Go to Help > Check for Updates. For detailed information please use the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

We are here for help, just need more information

Thanks 

Amal

[sgriff]

The program has DC installed I am on a monthly subscription, so I assume this product is the latest and greatest. lol

The product freezes everytime at startup when the "most recent" documents are in the panel.  I go to click on one of the recent .pdf and the program freezes for lick 3 minutes.

Very annoying

[sgriff]

My version is 2019.021.20049 (continuous version)

[Amal.]

Hi there,

Thank you for sharing the details. Please try the following steps and see if that works.

• Remove the application using the Adobe Acrobat Cleaner Tool - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
• Reboot the computer 
• Reinstall the application using the link - Download Acrobat DC installer for Enterprise term or VIP license

Let us know how it goes

Regards

Amal

[sgriff]

thanks.  I haven't tried yet.  i will this weekend.