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_progtastic_
Participating Frequently
March 30, 2011
Question

NVIDIA Display Driver Stopped Responding

  • March 30, 2011
  • 5 replies
  • 25038 views


I have a HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M card

Regularly my graphics card stops responding with the error message ,” Display driver stopped responding and has recovered. Display driver NVIDIA Windows Kernel Mode Driver, Version 261.28 stopped responding and has successfully recovered”

This usually happens when I am scrolling ( usually with the wheel on my mouse ) in Adobe Acrobat X ( 10.0.1 ) or Mozilla Firefox 4 ( although I suspect the Flash plug-in there ) where Firefox will then crash ( Acrobat doesn't usually crash )

I have spent far too much time searching forums and updating drivers running Windows / HP updates etc and would like some real technical input. I do suspect Adobe ( I have contacted NVIDIA and HP also )  I would hope someone have access to what is actually going on here.

This is example extra info from Windows log

Source
Windows

Summary
Video hardware error

Date
‎2/‎14/‎2011 3:31 PM

Status
Solution available

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033

Extra information about the problem
BCCode:    117
BCP1:    FFFFFA8008D8B170
BCP2:    FFFFF8800552C4A8
BCP3:    0000000000000000
BCP4:    0000000000000000
OS Version:    6_1_7600
Service Pack:    0_0
Product:    256_1
Bucket ID:    X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information:    e748fac4-7d1e-4372-b6f3-12d2da9d6318

    This topic has been closed for replies.

    5 replies

    M
    miomiu
    Participant
    May 6, 2011

    Cry out for solutions !

    I'm running into the same issue on my HP EliteBook 8540w Quadro FX 880 [driver 266.58] and now 270.61, my display driver Nvidia Windows Kernel mode driver stopped responding and has successfully recovered :||

    I'm a student

    I have to work in Solidworks , Archicad, Artantis...3D stuff,  stiff examination is comming soon

    Nothing to be done ?!

    W
    whoaru99
    Participant
    June 22, 2011

    I also have HP EliteBook 8540w WIN 7 x64 with a Quadro FX 880M and was getting the same driver crash problem reported in this thread when scrolling pages with multiple Acrobat files open.

    Disabling the 2D acceleration setting shown in one of the previous posts seems to have resolved (or at least masked) the issue for me.

    A
    Anonymous
    April 7, 2011

    I have had the same problem for months and have been following this

    post for awhile. HakzOr's information about diabeling the 2d accelerator has worked for me. Thank you

    Bomber1946

    H
    Hakz0r
    Participant
    April 7, 2011

    A coworker of mine found that if you disable the "Use 2D graphics acceleration" option in Adobe, the flickering issues when opening more than one PDF goes away. I just tested and this worked for me.

    A
    Anonymous
    April 7, 2011

    Thanks man! It worked!

    @MJL1973, thanks for all the work you put in this thread

    Greets,

    rubseveni

    _
    _progtastic_Author
    Participating Frequently
    April 7, 2011

    Good work Hakz0r. Go Team!! Happy Scrolling everyone

    Am not opening anymore worm cans but I hadn't turned off 2D Acceleration and still seems to be OK, but 'things that go away by themselves come back by themselves'! So I know which button I'll be pressing next

    H
    Hakz0r
    Participant
    April 6, 2011

    I'm running into this exact issue on my HP EliteBook 8540w with the Quadro FX 880M (driver version 266.58). When I open more than one Adobe PDF file and scroll, the driver crashes. Just noticed there's a 267.76 driver version on the NVIDIA site, I'll give this a shot.

    Display driver stopped responding and has recovered.
    Display driver nvidia windows kernel mode driver, version 266.58 stopped responding and has successfully recovered.

    H
    Hakz0r
    Participant
    April 6, 2011

    I just loaded the 267.76 driver and still have the same issue.

    _
    _progtastic_Author
    Participating Frequently
    April 6, 2011

    At one point someone suggested getting rid of Adobe AIR - this is still uninstalled on my machine and am not seeing the crash ( at the moment - watch this space . . . ). Link to the discussion on the Nvidia forums http://forums.nvidia.com/index.php?showtopic=196429. There's a good link to a test pdf which has repeatable 'invoke-crash' properties

    A
    Anonymous
    April 4, 2011

    I'm having the same problems with exactly the same setup.

    I noticed however, that this happens only if I have more than one Adobe Acrobat X screen open.

    please help,

    rubseveni

    P.S. Before this problem occured, I used to like firefox, now not anymore.

    D
    Dave Merchant
    Legend
    April 4, 2011

    The Nvidia unified display drivers are now running at version 266.58, and all users are advised to install the latest build. If the problem persists with the latest drivers, please let us know.

    _
    _progtastic_Author
    Participating Frequently
    April 4, 2011

    Dave

    Thanks muchly for this - I downloaded the Verde Notebook Release 265 ( They're up to Version 267.76 now ). Seems to have done the trick - my usual invoke-crash methods don't seem to be working ( so far ).

    Pity this doesn't show up in the Windows or HP update programs. Even the auto search on the Nvidia site still directs you to 261.28. Just enter the pertinent data in the pull down menus to be directed to the latest Verde driver

    I also updated my Bios yesterday which shouldn't hurt

    HP 8540w Drivers Page

    http://tinyurl.com/y69sq2n

    Mike

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