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October 2023 version of Adobe Reader

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I tried to leave this feedback at https://acrobat.uservoice.com/forums/926812 but I am unable to login there for some reason, even after spending more than 30 minutes on chat with customer service. 
The new version of Adobe Reader is causing a lot of confusion for my endusers. I have over 5000 users of legal forms designed for Washington State rental housing that my organization produces using InDesign and Acrobat. Our endusers save our pdf forms to their devices, fill in interactive form fields, often editing and saving multiple times. Now, with every change they are forced to "Save As" and "Replace File". This is a blatent attempt to get people to use your cloud.  Also, the new hompage design is dominated by a menu with additional features that are not actually included in the free reader. Another obvious attempt to upsell, and is very confusing for the enduser. Your pdf product used to be a well-designed and elegant solution based on Adobe's original ground-breaking postcript software. Now it is a piece of freemium crap. If you need to make more money, charge more for your authoring software, don't mess up this universally relied upon free reader. If these things do not change, we will be forced to seek another method for producing our interactive legal forms ... there are several options out there, or I could hire a developer for a custom solution. I'm sure many of your other customers will be doing the same. For the first time since 1987, I no longer want to be your customer at all. Maybe your leadership doesn't care, but for what it's worth, will someone please forward this feedback up the ladder!

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Modern Acrobat , PDF forms

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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