Offensive technical support....please help.....

Report · Apr 10, 2017

Hello, I guess that I am confused. I just had a really extremely rude sales chat agent tell me that no Adobe products were suited for the Android OS. Now I start doing my own research and I find that there are kinds of Adobe apps. that work on Android. What I am trying to do is save files into Adobe Reader, but I want the option to edit, collate, and sort documents, etc..

When I try to do such, I am getting the attached screen message/error message wanting me to buy this and that................ So who/what do I believe? I feel like with the way that I was handled in customer service that an Adobe manager should email be back ASAP about this plus now I want a free trial of at least these 2 products, as attached. If nothing else, please have an Adobe Reader expert email me back so I get this show on the road............

Thanks,

Erik

Report · Apr 11, 2017

Adobe support sometimes give bad advice. I'd hardly class that as "offensive" though, and in this case they gave you the facts correctly. So I guess you can be offended some more now. You should be very clear, though, that I don't work for Adobe. You've posted in a community forum. This is the preferred route for presales questions, it would seem. Adobe managers don't email to apologise for correct advice (nor anything else, that I can see).

Acrobat Pro is a Windows and Mac app. Subscribing to it also unlocks some very limited functions in Acrobat Reader for Android; much the same functions as subscribing to PDF Pack. There is an "edit PDF" function for iPad users, but not for Android or iPhone users.

There is a free trial for Acrobat Pro on Windows or Mac, but the free trial does not unlock Android. There is no free trial for PDF Pack. In both cases you can subscribe and have a few days to cancel if you don't like it.

Let's try to untangle your requirements.

"What I am trying to do is save files into Adobe Reader," Do you mean you want to create PDF files (not quite the same thing)? PDF Pack can do that for a specific, limited set of file types. " but I want the option to edit," See above - iPad, Mac or Windows. PDF editing is a disaster always though, cause of much pain; get the PDF right first so you don't have to edit it. " collate, and sort documents" no real idea what you mean by this. No Adobe app can really be said to "collate or sort PDFs". "etc" - you'll need to be more specific than "etc" when you have outré requirements.