On login to application get access denied

[雪飞叶93337275]

登录adobe reader提示“访问被拒绝”，但网页登录一切正常！何解？

[Meenakshi Negi]

Hi 雪飞叶93337275,

Could you please elaborate the issue you are experiencing.

Let us know what you are trying to access when you get this error message.

Please share the exact workflow you do and the screenshot of the error message you get.

Regards,

Meenakshi

[Guest]

我也遇到同样的问题，说已经没有权限！我刚注册的，实在费解

[Guest]

谁能帮助我

[Meenakshi Negi]

Hi 佳李55149822,

Could you please let us know the Adobe application you are using. 

Please share the screenshot of the error message you get when you try to login the application.

You can share it using insert image option provided in "Reply to". Please check the screenshot below for help:

Regards,

Meenakshi

[Dusnake]

I have same problem. The application I am using is acrobat reader.

[Dusnake]

[超段29360587]

Excuse me,  could you tell me how to solve？

[Meenakshi Negi]

Hi All,

Could you please let us know the exact dot version of Adobe application and OS you are using.

Also, share the exact steps you do when you get this error message.

Please make sure that you are using the correct Adobe ID to log in the application.

It will be helpful if you can share the Adobe ID you are using in a private message.

*Note: Please do not share your Adobe ID publicly(on the forum or other social sites) as it can be misused by others.

To initiate a private message, you need to hover on the profile name or picture of te person you need to message. Then click on message tab on the window that appears on hovering.

Regards,

Meenakshi

[Guest]

Product:

Adobe Reader XI | Version 11.0.19

OS:

macOS Sierra | Version 10.12.2

Description:

1. Open the Adobe Reader

2. Click "Open"

3. Click "Acrobat.com Files"

4. Click "Sign In Now", input Email and password, click "Sign In". Then the error message prompts.(PS: The Adobe ID is correct cuz I can login on the website. )

It seems that many people have encountered this problem.

[Meenakshi Negi]

Hi zerochan,

Sorry for the delay in response.

Could you please confirm if you are still experiencing the issue.

If yes, can you please share your Adobe ID in the private message that you are using to login to the account.

To initiate a private message, you need to hover on the profile name or picture of te person you need to message. Then click on message tab on the window that appears on hovering.

Also, try once to sign in here Sign in - Adobe ID with the same Adobe ID that you use to log in on Adobe Reader.

Let us know how it goes.

Regards,

Meenakshi

[yipeterhan]

Excuse me, could you also help me with the same problem above?

Product: acrobat reader

OS: ios10.3.3

The OS and the software itself are all up to date. Then I opened the application, trying to sign in my Adobe ID. Then there came the "access denied". Cuz I once linked my ID to my Facebook account, so I have also tried to sign in with it which was also a failure.

Thank you.

[sarab16194969]

I'm having the same issue.  Can you help me as well?

[Guest]

I have the same problem, please help.

[Meenakshi Negi]

Hi Siqingyu and Sarab,

As you have mentioned that you are not able to access the Adobe Acrobat Reader mobile application, could you please check if you can login here https://cloud.acrobat.com/  with the same Adobe ID.

Check if you can log in there without any issue.

Also, please share the Adobe ID with which you are trying to log in to the mobile application.

Note: Please do not share your Adobe ID on the forums or any other social sites as it can be misused by others.

I have sent you a private message, so you can reply to that message with the details asked there.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

[Guest]

Hi,

I cannot sign in Acrobat apps.

And I cannot sign in cloud.adobe.com<http://cloud.adobe.com>

Here is the error message:

Access Denied

You no longer have access to this service. Please contact Adobe Customer Support<http://www.adobe.com/support/contact/> if you believe this is an error.

Please follow this<https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?client_id=Skybox4&callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FSkybox4%2FAdobeID%2Fcode%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D%26scope%3DAdobeID%252Copenid%252Cskybox%252Cadditional_info.preferred_email_languages%252Cadditional_info.address.mail_to%252Cadditional_info.job_function%252Cadditional_info.job_title%252Cadditional_info.secondary_email%252Cadditional_info.user_image_url%252Cupdate_profile.first_name%252Cupdate_profile.last_name%252Cupdate_profile.mrktPerm&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FSkybox4%3Fredirect_uri%3Dhttps%253A%252F%252Fcloud.acrobat.com%252F%253Finit%253Dtrue%2526stkt%253DS9t3RF5edTPaIy6KOHl4V0g%2526clt%253Dsusi%26response_type%3Dcode%26state%3D%257B%2522ac%2522%253A%2522cloud.acrobat.com%253AA-WEB%253ALogin%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%257D&display=web_v2&locale=en_US&relay=88ac1d35-0f05-4f73-bbf3-5b2d4e6d741d&state=%7B%22ac%22%3A%22cloud.acrobat.com%3AA-WEB%3ALogin%22%2C%22av%22%3Anull%2C%22di%22%3Anull%2C%22mc%22%3Anull%2C%22pl%22%3Anull%7D&flow=true&flow_type=code&force_marketing_permission=false&idp_flow_type=login&ctx_id=adobe_document_cloud> link.

Regards,

Siqing Yu

[AkanchhaS · Accepted solution]

Hi All,

Sorry for the delay in response to your query.

Your Adobe accounts information shows that your registered country is China. Sorry to say, the Adobe Acrobat & Document Cloud services are not available in China.

So you wont be able to access it, and that is the reason you have been receiving the message "Access Denied You no longer have access to this service"

Hope this answers your query.

Regards,

Akanchha