One person cannot search on a pdf that others can; and can search on other pdf on his computer

New Here ,
Jun 09, 2021 Jun 09, 2021

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One person is using the same document saved as a pdf as the rest of our class but cannot search successfully on that docment. He is using Adobe to open the pdf, and so are we - other persons at his location have the same computer systen and set up with no problems, and he can open all other pdf documents and search them just fine using his same computer. He purged the cache via preferences/search/purge cache with no luck (received an error messaging sayiing some files could not be deleted). He has rebooted and reopened the document, even opened it again when provided by a coworker who has no issues, without success. Any suggestions?

Thank you!

 

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Is the class online or in-person? If it's online, can you view his screen?

 

The first thing I would do is check the settings in the Search pane and also look for a spelling error on the search term. Can you post screen shots here of his Search pane?

 

What happens when "it doesn't work"? What results does the Search pane give? Also, where is he saving the file and what is the location of the Search?

 

~ Jane

 

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