Open a PDF document in internetexplorer saving on desktop not possible (redirected folders)

Report · Jul 25, 2017

Hello community,

we have an issue since a long time with the reader internetexplorer plugin: now we are using v 2017.009.20044. (VDI)

I have to say, that we are using redirected folders, so the desktop path is e.g.: \\SERVER\userhome$\USERNAME\documents\desktop

If users try to save to the desktop an error occurs: the drive is full

But only some users (maybe 5%) have this issue, others can open documents.

Disabled protection mode disabled

i tried many different think i noticed in different posts (adding the path to trusted location, disk quota, protection mode)

But nothing really helped.

Anyone more ideas to fix the error?

Report · Aug 17, 2017

Hi Laurentu,

Would you please provide us more information about the environment:

Also, if possible help us with a screen recording to understand the behavior. Will be waiting for your response.

If you already have found a solution to this issue, please update the thread with your findings.

-Tariq Dar

Report · Feb 16, 2018

We are using VDI (Vmware Horizon View 7.3.2), Internetexplorer 11.0.9600.18893 / Now on DC18.009.20050, Windows 7 Ent 64bit

error only occures without admin rights and only if you save on a redirected path (unc), on a network drive there are no issues.

Report · Feb 16, 2018

Hi Laurentu,

It has been a long time.

We have released February 2018 Quarterly update. Would you please update and try reproducing this issue.

If the issue is reproducible, try collecting ProcessMonitor logs: Download Acrobat and Reader Process Monitor Tool - Adobe Labs

-Tariq Dar