Outlook 2010 PDF preview not working

[Guest]

when i get faxmessage.pdf i can't see because the problem in "pdf preview handler"

what to do?

[Meenakshi Negi]

Hi har52513472,

As you experiencing a problem with PDF preview handler, please let us know the application you are using to view the PDF.

If you are using Adobe application, could you please try the steps provided here on these thread with the similar issue:

Adobe PDF preview handler error after install Reader XI

MS Outlook - Problem with Adobe PDF Preview Handler (Review and Comment) 

Could you please share the dot version of the Adobe application and OS installed on your system.

Also, share the screenshot of the exact error message you get.

Regards,

Meenakshi

[Guest]

The above solution did not help.

The problem occurs only in PDF files that are entered as an e-mail

PDF files attached to an email have no problem displaying them

the dot version of the Adobe application and OS installed on my system

adobe acrobat reader dc 2017.009.20044

2017-04-24 16:30 GMT+03:00 meenakshin83966505 <forums_noreply@adobe.com>:

Outlook 2010 PDF preview not working created by meenakshin83966505

<https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader

- View the full discussion

<https://forums.adobe.com/message/9474222#9474222>

[Meenakshi Negi]

Hi har52513472,

Sorry, I am not able to understand the issue.

Could you please share the exact steps you perform that results in this error message.

Share the screenshot of the exact error message you get.

To share the screenshot, click on the insert image icon and click on "Choose file".

Browse the location where you have saved the screenshot image and select the file.

Now click on Open and then Insert image.

Are you on Mac or Windows? What is the OS version?

Is it possible to share any one file that gives the error message on opening?

If yes, please send the file to the email address I have shared with you in private message.

Please check your inbox to view the message.

Let us know if you need any help.

Regards,

Meenakshi

[Guest]

I'm adding a screenshot.

Operating System: Windows 7 Professional 64-bit

I will send a file to the private email.

Thanks for the help

2017-05-05 15:00 GMT+03:00 meenakshin83966505 <forums_noreply@adobe.com>:

Outlook 2010 PDF preview not working created by meenakshin83966505

<https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader

- View the full discussion

<https://forums.adobe.com/message/9497314#9497314>

[regar]

Hello, I am having the same problem with Windows 10, 64-bit. With Windows 7 no problem. In Outlook 2007 I cannot preview pdf's attached to the e-mails. Also in Internet explorer happens the same even I have active the preview panel.

I have installed the Adobe Reader DC, version 2017.009.20044 and Adobe Acrobat 9 Pro.

I have tried the solution suggested above MS Outlook - Problem with Adobe PDF Preview Handler (Review and Comment)

but it did not work.

[Guest]

The solution: Outlook stops preview when the temporary file folder is

reached.

Empty the folder and it will go back to work.

Good luck

2017-05-13 4:50 GMT+03:00 regar <forums_noreply@adobe.com>:

Outlook 2010 PDF preview not working created by regar

<https://forums.adobe.com/people/regar> in Acrobat Reader - View the

full discussion <https://forums.adobe.com/message/9512748#9512748>

[regar]

Thank you for your reply. Can you please let me know where can I find this temporary folder?

Regards.

[Guest]

For me it's in this location:

C: \ Users \ name of user \ AppData \ Local \ Microsoft \ Windows \ Temporary Internet Files \ Content.Outlook \ 69FNNYG1

Do not forget to unhide folders and replace your username

[Meenakshi Negi]

Hi har52513472,

Sorry for the delay in response.

It seems that you have resolved the issue already.

Could you please confirm the same.

Please let us know if you still experiencing the issue or need any help.

Regards,

Meenakshi

[regar]

Hello,

Thank you for your reply. No, I still cannot preview pdf files. Not in Outlook and not in Windows Explorer. Other formats, no problem.

I have installed Adobe Reader DC and Adobe Acrobat 9. I have Windows 10, 64 bit and Office 2007. In other PC with Windows 7, no problem even with same software installed.

Regards,

Ing. René García C.

Gerente General

Logo001_Rx200

Sumelyco, S.A. de C.V.

De: meenakshin83966505

Enviado el: viernes, 26 de mayo de 2017 11:30 a. m.

Para: Rene Garcia

Asunto: Outlook 2010 PDF preview not working

Outlook 2010 PDF preview not working

created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/9538704#9538704>

[brians27372089]

Anyone fix this yet? I have been trying to fix this for 3 weeks now. We have thousands of machines in our org. with this issue. Adobe can you provide a valid fix?? It works fine if we try different PDF applications such as Fox IT

[Adorobat]

Hi regar brians

Could you please check if PDF preview is enabled under Reader's preferences- launch Reader > click Edit > Preferences > General > check the box next to "Enable PDF thumbnail previews in Windows Explorer" > click OK and try again.

Make Adobe Reader DC as a default PDF viewer for PDF files using the steps given in the links below:

https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Associate PDF files to always open in Acrobat or Reader on Windows 10

Also, enable PDF Preview handler in Outlook if you haven't already following the steps given here: Preview Handler Error in Outlook 2013

Reboot the machine and check.

Thanks,

Shivam

[tadefae]

Internet Explorer -> Tools -> Internet Options - Connections tab - LAN settings - Uncheck "Automatically detect settings"

Close IE, close outlook and go back into outlook.

I don't know why this works.