Outlook 365 - Previewer not installed

New Here ,
May 12, 2021 May 12, 2021

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New installation of  Windows 10 and Office 365

 

Message is

"This file cannot be previewed because there is no previewer installed for it"

 

Have noticed that there is no Adobe previewer listed in the attachment handling options.

Cannot preview PDFs unless I revert to alternate PDF viewer like Nitro etc.

 

Have latest software and all updates from Windows, Office 365 and  DC Reader installed

 

Any thoughts....

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General troubleshooting , View PDF

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correct answers 1 Correct answer

Adobe Employee , May 21, 2021 May 21, 2021

Hello,

 

Sorry for the delay in response.

 

Please try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine once.

Then reinstall the application from the following page: https://get.adobe.com/reader/enterprise/

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

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New Here ,
May 12, 2021 May 12, 2021

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Apply
For previewer.

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New Here ,
May 12, 2021 May 12, 2021

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???

 

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New Here ,
May 20, 2021 May 20, 2021

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Anyone ??

 

Bueller...Bueller....Bueller....

 

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hello,

 

Sorry for the delay in response.

 

Please try removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine once.

Then reinstall the application from the following page: https://get.adobe.com/reader/enterprise/

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

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New Here ,
May 23, 2021 May 23, 2021

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Nope,

Did not work...

 

 

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New Here ,
May 23, 2021 May 23, 2021

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Did it a second time and has fixed the issue  - Thank you

 

 

 

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Brilliant solution. Thanks

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New Here ,
Jun 08, 2021 Jun 08, 2021

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After trying so many fixes, the one suggested by @MeenakshiNegi worked a treat. However, after less than 24 hours, my Adobe did an automatic update and the problem returned 😞

Is there a more permanent fix that anyone has found?

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New Here ,
Dec 09, 2021 Dec 09, 2021

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LATEST

I performed a repair of Acrobat Reader and the previewer option became visibile after restarting Outlook.

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