• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF attachments in email stopped opening in downloads on MacBook Pro HELP PLS

New Here ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

For the past two wks "none" of my PDF attached email files will open on my mac book. No settings were changed. I can however open the same attached files from my iPhone... this is the message I am getting for downloads: (I am copy pasting it), surely I can't be the only one? Will this be fixed? What is going on? I changed the "doc name (numbers) for security, otherwise this is "exactly" what pops up in a yellow background message on my laptop (MacBook Pro 16" I believe 2019 which updates with all my Adobe products on its own. I am seriously regretting whatever you all did last, can't open a single file) 

Adobe Acrobat could not open '20220801125459.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.   (I have no clue what it means to go to the "Sources Application" as nothing even downloads, other than this msg. and I am not by any means literate in the field of Acrobat/Adobe tech .


Surely Im not the only person with this issue. Seems to me an update must have caused this. And theese direction are absolutely useless. Ugh. Pls help! I am not in anyway Tech Savvy in this regard. We need help asap! Im having to go to my iphone (thank god it is working) when business relations are sending me docments via my email attachments. We are a non profit outpatient clinic and this is causing is major issues! Pls someonne help if you can. I' like to contact Adobe live help but not sure how. 

TOPICS
General troubleshooting , Mac , View PDF

Views

162

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Sep 18, 2022 Sep 18, 2022

Copy link to clipboard

Copied

LATEST

The chances are something else changed. Please pick a PDF with no sensitive or personal info, with this problem (check it) and post it for us to take a look. If you don't have a non-personal PDF, then just make one and send it to yourself.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines