PDF Cannot be opened without crash

[Oritsky]

Can anyone open this US Government I-9 file https://www.uscis.gov/system/files_force/files/form/i-9.pdf?download=1 ?

Everytime I, or anyone I know, tries to open it Adobe Reader DC crashes with reference to EScript.api

[Bernd Alheit]

This is a bug of the latest version from Acrobat Reader DC.

[Oritsky]

When Will they be fixing this bug? Also, I had this same problem with XI and upgraded to DC to try an work around it with no success.

[AshuMittal]

Hi Oritsky​

We are aware of this issue introduced by our latest update. We are working on a fix/resolution soon, and will keep you posted.

Thanks,

-ashu

[SQNAdministrator]

What's the ETA for the fix?

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

[kodyl95020947]

Updated this morning to version 17.012.20095 and it has fixed our issue with the i9 form.