PDF Document only printing half lines?!

New Here ,
Oct 27, 2020 Oct 27, 2020

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Hi there,   

I have a weird problem.  Whenever I try to print PDF's from a particular company, they only print half the line, for the entire document, making it very hard to read.   Every single line only prints the top half of the words.

I am having no problems printing anything else, so it is not my printer. 

I have even tried printing from another computer, and this still happens.  

It is only happening when I try printing from Acrobat Reader.   
Hope somebody can help me please.

 

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correct answers 1 Correct answer

New Here , May 02, 2021 May 02, 2021
Community Expert ,
Oct 28, 2020 Oct 28, 2020

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Can you share this PDF document?

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Thanks JR Boulay, no sorry I cant share, they contain personal information 😞

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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Try to print this document "as PDF", then try to print (to paper) from the new PDF.

 

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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Hi Sally

 

Hope you are doing well and sorry for the trouble. As described, PDF documents only printing half line.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also, please make sure you have the latest version of the application installed. Go to Help > Check for Updates.

 

If it doesn't work, please try to repair the installation (Windows Only) and reboot the computer and try again.

 

You may also try to turn off the protected mode for testing (Windows Only) go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', Turn Off the Protected mode and Uncheck Enhanced Security > Click OK and reboot the computer.
Note: Turning off the protected mode may possess security risks. Please turn on the security after testing.

 

Also, what is the make and model of the printer you are using? Please check for any missing /pending updates for printer driver and firmware and try updating it and check if that makes any difference.

 

You may also look at the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Regards

Amal

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New Here ,
May 02, 2021 May 02, 2021

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