Pdf file not loading completely 😑

[Chethiya23488773tz5m]

I noticed that some of my pdf files takes a long time to load when I use adobe reader. Most of the time it is only the first page that completely loads but others remain blank. But these pdfs can be opened using other pdf readers without any trouble. I'm hugely disspointed with this issue and surprised as to why this only happen in adobe pdf reader. If anyone can help I'll be very glad.

[Chethiya23488773tz5m]

I've attached a pdf file which has this issue and a screen shot of the issue. I use my phone and tab to view odf files

[Eric246186553v29]

Having this same issue!! Have you found the solution to fix this???

[Amal.]

Hi Eric

Hope you are doing well and sorry to hear that.  Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20117 (Win), 20112 (Mac). Go to Help > Check for updates and reboot the computer once.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and try again.

You may also try to turn off the protected mode for testing (Win Only) Go to Edit > preferences > Enhanced Security > uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck enhanced security > Click OK and reboot the computer once. 

Note: Please turn on the security after testing to avoid any security risk.

Regards

Amal

[Eric246186553v29]

I work for Santa Clara VTA organization and the user in HR department is the only person having this issue.

-We have ran an update test, and repair, rebooted computer after the repair/update.

-This issue is for all pdf files scanned to email : other users are able to send the same document from their badge/desktop without issue but when using their badge, the document will scan to their email. and only load the first page.

-Our IT team did a temporary workaround and that is to scan to the local drive (computer) so they can access the document.

We want a real solution, not to use the workaround.

[Amal.]

Hi Eric

Please try to create a new test user profile with full admin rights or enable the root account in MAC on the affected user machine and try using the application there and check.

Regards

Amal