Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
4

PDF files printing negative/Print as Image grayed out

Community Beginner ,
Nov 06, 2023 Nov 06, 2023

Hello. Recently, as in just in the last month since Adobe Reader auto updated, I struggle with print consistency. I will open a PDF file that we have printed thousands of times before with no issues, hit print, and it comes out of the printer with all colors negative to what they should be, whether I print greyscale or not. (see image for example). I have since figured out that the "Print as Image" selection is what causes this. Why? I haven't figured that out. But I have figured out that this is the root cause for sure. When I uncheck this selection, it prints fine. HOWEVER, I am also unable to reliably uncheck it. Checking other forums/discussions lead me to believe that simply unchecking grayscale will allow me to access this, but it only works 50% of the time randomly. I have no idea how to fix this issue, and it is the same whether I "disable new acrobat reader" or not. This just started happening with the new update, we have never had this issue before.

Furthermore, It will not save my selection between prints, even sometimes when I don't close the document. Opening a different document, or the same one again later in the day results in a 50/50 chance of it being selected or not, and another 50/50 chance of me being able to change the selection.
On Acrobat version 2023.006.20360. On macOS version Sonoma 14.0

TOPICS
General troubleshooting , Mac , Modern Acrobat , Print
1.8K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2023 Nov 09, 2023

Anyone else experiencing this?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2024 Mar 15, 2024

Did you find a solution for this issue? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 15, 2024 Mar 15, 2024
LATEST

no i did not. If you drag your pdf file into an empty browser window, you should be able to print through that though, that's what i've been doing

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines