PDF from LiveX´Cycle can not open in my pc....can open in all other Pcs..why?

[Nikolaos.]

Dynamic PDF was created with LiveCycle ES4.

After that safe it, with Acrobat Acrobat DC Pro (2015) as "PDF with extended reader functions" - "Activate additional tools ...".

So far so gut...

With all PCs I can open the PDF document and dynamically edit the text fields,

but not with my PC

I deleted and reinstalled Arcrobat Reader DC,

made all repairs ... but without success.

'Where can the problem be?

Thx in advance for any help.

Nikolaos.

[Test Screen Name]

What exactly happens when you try?

[Nikolaos.]

First opens a window with Info sign No error in German Kein Fehler..

This windows open 2 times with click OK.

Then the following text appears on the first page of the PDF document.

Show only this page, even the document haves 2 pages.

Text:

It doesn't want to open the PDF file. Although I have opened this file in all the PCs I have tried so far (over 5) and can be edited without problems.

[Nikolaos.]

Acrobat Reader DC is already deinstall and re install by me.

The Version of Acrobat Reader DC is 2020.013.20074

[Test Screen Name]

1. First check you did NOT save the file by "print to PDF" from a browser. That cannot work for this kind of file.

2. Otherwise, Please show a screen shot of this message, shown inside the Acrobat Reader window, including the Acrobat window title and tools.

[Nikolaos.]

Hi,

i can not safe the file from a browser.

If i try to open the file from a browser shows me the same thing (see Picture).

I make the File with LiveCycle ES4, then i open it with Acrobat Pro DC.

Save with Acrobat Pro DC (2015) as a PDF with extended reader functions - Activate additional tools ....

After the saving i can open, work and save the file with all PCs if i use the Acrobat Reader DC(Version: 2020.013.20074) ... i already try,

only from one not.

This PC shows the problem, what i already send.

Can settings be in the PC or in Acrobat Reader?

As a preventive measure, I installed all new drivers and updates on the PC without any result.

[Test Screen Name]

There might be info in the specific screen shot I asked for - but there might not. By design, this message is what you see in a browser, this is as expected.

[Uwe5ECE]

Get exact the same problem like Nikolaos. 10 Users on a Windows Terminalserver. 9 Users can open a pdf which has been created by life cycle designer, 1 User got the error message (at first: info "no error" -in german "kein fehler"- with Button "ok" - comes twice, then "..if that message.."). Maybe a problem in the registry or some temp-files?

thx for any help or idea!

thomas

[Uwe5ECE]

After delete the tree "DC" in registry Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC it works!