PDF from LiveX´Cycle can not open in my pc....can open in all other Pcs..why?

Participant ,
Jan 27, 2021 Jan 27, 2021

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Dynamic PDF was created with LiveCycle ES4.

After that safe it, with Acrobat Acrobat DC Pro (2015) as "PDF with extended reader functions" - "Activate additional tools ...".

So far so gut...

 

With all PCs I can open the PDF document and dynamically edit the text fields,

but not with my PC

 

I deleted and reinstalled Arcrobat Reader DC,

made all repairs ... but without success.

 

'Where can the problem be?

 

Thx in advance for any help.

 

Nikolaos.

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Edit and convert PDFs , PDF forms , View PDF , Windows

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LEGEND ,
Jan 27, 2021 Jan 27, 2021

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What exactly happens when you try?

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Participant ,
Jan 27, 2021 Jan 27, 2021

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First opens a window with Info sign No error in German Kein Fehler..

This windows open 2 times with click OK.

 

Then the following text appears on the first page of the PDF document.

Show only this page, even the document haves 2 pages.

 

Text:

Please_Wait.JPG

 

It doesn't want to open the PDF file. Although I have opened this file in all the PCs I have tried so far (over 5) and can be edited without problems.

 

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Participant ,
Jan 27, 2021 Jan 27, 2021

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Acrobat Reader DC is already deinstall and re install by me.

The Version of Acrobat Reader DC is 2020.013.20074

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LEGEND ,
Jan 27, 2021 Jan 27, 2021

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1. First check you did NOT save the file by "print to PDF" from a browser. That cannot work for this kind of file.

2. Otherwise, Please show a screen shot of this message, shown inside the Acrobat Reader window, including the Acrobat window title and tools.

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Participant ,
Jan 27, 2021 Jan 27, 2021

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Hi,

i can not safe the file from a browser.

If i try to open the file from a browser shows me the same thing (see Picture).

I make the File with LiveCycle ES4, then i open it with Acrobat Pro DC.

Save with Acrobat Pro DC (2015) as a PDF with extended reader functions - Activate additional tools ....

 

After the saving i can open, work and save the file with all PCs if i use the Acrobat Reader DC(Version: 2020.013.20074) ... i already try,

only from one not.

This PC shows the problem, what i already send.

 

Can settings be in the PC or in Acrobat Reader?

As a preventive measure, I installed all new drivers and updates on the PC without any result.

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LEGEND ,
Jan 27, 2021 Jan 27, 2021

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There might be info in the specific screen shot I asked for - but there might not. By design, this message is what you see in a browser, this is as expected.

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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Get exact the same problem like Nikolaos. 10 Users on a Windows Terminalserver. 9 Users can open a pdf which has been created by life cycle designer, 1 User got the error message (at first: info "no error" -in german "kein fehler"- with Button "ok" - comes twice, then "..if that message.."). Maybe a problem in the registry or some temp-files?

thx for any help or idea!

thomas

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Community Beginner ,
Mar 02, 2021 Mar 02, 2021

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After delete the tree "DC" in registry Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC it works!

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