PDF in windows 11

New Here ,
May 05, 2022 May 05, 2022

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I was using adobe acrobat reader for years and recently i changed the laptop to windows 11. now when i move the curser on the pdf , the whole page blurrs. can't see  anything. Why is this?

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General troubleshooting

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hi @Ajitha23939262ouch 

 

Hope you are doing well.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Would you mind sharing the version of the Reader DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the most recent installed. Go to help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and check.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Harsh

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