PDF Preview Handler in outlook 2016

New Here ,
May 12, 2021 May 12, 2021

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I have had reports from multiple customers that we host that they are experiencing the below error:

 

This file cannot be previewed because of an error with the following previewer:

PDF preview Handler

To Open this file in its own program , double click it. 

 

I have done the below troubleshooting steps:

. Go to File>Options> Trust Center>Trust Center Settings>Attachment Handling- turn off attachment preview which was was turned off

. Checked for updates on the server and all appeared to be ok

. Checked the location below and the registry was already correct
"{HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193}".
After reaching the correction location, double-tap on the AppID text value to change the Value Data to "{534A1E02-D58F-44f0-B58B-36CBED287C7C}".
.Also moved the files from the location below: c:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\IAO1J0FO\

. Rebooted the server 

. tested across multiple customers and both had the same issues even though their Adobe's were different updated versions.

 

Does anyone know how to resolve this issue? 

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General troubleshooting

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correct answers 1 Correct answer

Community Beginner , Oct 01, 2021 Oct 01, 2021

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi Lorna

 

Hope you are doing well and sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists, please check out the steps suggested in the help page I have found on Microsoft support page https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/help-cant-pr... and see if that works for you. 

 

Regards

Amal

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hi Amal

 

I have followed the steps in the article and unfortunately they didn't help to resolve the issue, this has now been happening for over 2 months and all investigations lead to a dead end, do you have any further guidance?

 

Regards 

Lorna

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Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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LATEST

Check out this solution. It worked for me.

The problem is with Adobe and not Microsoft.

https://community.adobe.com/t5/acrobat-reader-discussions/pdf-preview-handler-missing-in-outlook-365...

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