PDF preview handler is not working

[Red_krt8]

Dear Community,

I hope you are doing well.

There is an issue on some of our machines - Pdf previews are not working in the Outlook.

The error is - this file cannot be previewed because of an  error with the following previewer: PDF preview handler.

There are 2 same machines with exactly the same policies, but on one it's working on the other it's not.

I've cheked all the possible troubleshooting guides, for example:

1)https://blog.nicholasrogoff.com/2017/03/22/fix-broken-adobe-acrobat-dc-pdf-preview-handler-in-outloo...

2)https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h...

I've even tried to collect the crash dumps, and no results, they are not appearing in the AppData\Local\CrashDumps folder when the PDF preview handler is giving an error.

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Adobe version on working machine:

Adobe version on the machine where PDF preview is not working:

What else I can check?

Appreciate your support.

[Amal.]

Hi there

Hope you doing well and sorry to hear that .

Please go through the correct answers marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/pdf-preview-handler-missing-in-outlook-365... and see if that helps

You may also go through the help page i have found on MS support page https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h... and check if that works.

Regards

Amal

[Red_krt8]

Hi Amal,

Sorry, nothing helped.

Is there any option to create a support request or haev a remote support session with the Adobe support specialist?

We really need this to be fixed at the soonest.

Thanks!

[Amal.]

Hi there

I have shared more information with you in private message. Please check.

Regards

Amal