PDF preview handler is not working

New Here ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Dear Community,

 

I hope you are doing well.

 

There is an issue on some of our machines - Pdf previews are not working in the Outlook.

The error is - this file cannot be previewed because of an  error with the following previewer: PDF preview handler.

There are 2 same machines with exactly the same policies, but on one it's working on the other it's not.

Pavel22055200xrxn_0-1638462031999.png

I've cheked all the possible troubleshooting guides, for example:

 

1)https://blog.nicholasrogoff.com/2017/03/22/fix-broken-adobe-acrobat-dc-pdf-preview-handler-in-outloo...

2)https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h...

 

I've even tried to collect the crash dumps, and no results, they are not appearing in the AppData\Local\CrashDumps folder when the PDF preview handler is giving an error.

 

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

 

Adobe version on working machine:

Pavel22055200xrxn_1-1638462418181.png

Adobe version on the machine where PDF preview is not working:

Pavel22055200xrxn_2-1638462536081.png

 

What else I can check?

Appreciate your support.

 

 

TOPICS
Crash or freeze , General troubleshooting , View PDF , Windows

Views

190

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

Copy link to clipboard

Copied

Hi there

 

Hope you doing well and sorry to hear that .

 

Please go through the correct answers marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/pdf-preview-handler-missing-in-outlook-365... and see if that helps

 

You may also go through the help page i have found on MS support page https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h... and check if that works.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2021 Dec 06, 2021

Copy link to clipboard

Copied

Hi Amal,

 

Sorry, nothing helped.

 

Is there any option to create a support request or haev a remote support session with the Adobe support specialist?

 

We really need this to be fixed at the soonest.

 

Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

I have shared more information with you in private message. Please check.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines