I hope you are doing well.
There is an issue on some of our machines - Pdf previews are not working in the Outlook.
The error is - this file cannot be previewed because of an error with the following previewer: PDF preview handler.
There are 2 same machines with exactly the same policies, but on one it's working on the other it's not.
I've cheked all the possible troubleshooting guides, for example:
I've even tried to collect the crash dumps, and no results, they are not appearing in the AppData\Local\CrashDumps folder when the PDF preview handler is giving an error.
Adobe version on working machine:
Adobe version on the machine where PDF preview is not working:
What else I can check?
Appreciate your support.
Hope you doing well and sorry to hear that .
Please go through the correct answers marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/pdf-preview-handler-missing-in-outlook-365... and see if that helps
You may also go through the help page i have found on MS support page https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h... and check if that works.
Sorry, nothing helped.
Is there any option to create a support request or haev a remote support session with the Adobe support specialist?
We really need this to be fixed at the soonest.
I have shared more information with you in private message. Please check.