Pdf reader closing

New Here ,
Apr 28, 2021 Apr 28, 2021

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Sir i have trouble in pdf reader after installing it works for free days then automatically closes afterwards then after reinstalling it would work for few days and again same issue. Double clicks opens and next moment it closes 

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Crash or freeze

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi Ben

 

Hope you are doing well and sorry for the trouble. As described the application works fine for some days and then automatically closes.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version of the application go to help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Please try to repair the installation (Win Only) and see if that works. Go to Help > Repair Installation.

 

if it still doesn't work, please check for any missing/pending updates for printer driver and firmware and try updating it and check.

 

Please try to turn off the protected mode for testing (Win Only) go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn Off the Protected Mode and Uncheck 'Enhanced Security ' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risks.

 

If it still doesn't work, please create a new test user profile with full admin rights on Windows or enable the root account in Mac and try using the application there.

 

You may also try the steps provided in the help pages listed below:

- Mac : https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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