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PDF Reader Filled Black Text wont Print Black

New Here ,
May 10, 2024 May 10, 2024

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I am using Acrobat Reader 2024.002.20736 (64Bit) on Win10 to "Fill and Sign" an Australian Tax Office (ATO) Company Tax Return PDF.  The ATO requires that the filled text fields be in B:ACK.  And indeed they are in black as seen on the screen.

But printing to my Brother MFC-L3760CDW the added filled-in Black text always prints the same colour as surrounding nearby (fixed) text, an orange colour.  Other Black objects on the page (e.g. bar-code) print black okay, just not the Fill & Sign text

I have tried multiple options in the print screens, cannot get it to print the added field text black as it appears on the screen.  Any ideas ?

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Adobe Employee ,
May 29, 2024 May 29, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Update the application to the recent version 24.02.20759 . Go to Help > Check for updates and reboot the computer once.

 

Also try to print the PDF as an image. Go to Print > Advanced  > Print as image and see if that works.

 

You may also check for any pending/missing updates for the printer driver and firmware and try updating them and see if that helps.

 

~Amal

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Community Expert ,
May 29, 2024 May 29, 2024

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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