• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PDF Reader starting not correct- missing programm close icon

Explorer ,
May 02, 2021 May 02, 2021

Copy link to clipboard

Copied

Pdf reader no longer starts correctly. When opening a pdf document, the top bar is no longer there. We have the latest  version 2017.011.30194

TOPICS
Crash or freeze

Views

374

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble. As described,  When opening a pdf document, the top bar is no longer there

 

Please try to reboot the computer once and see if that helps. Also, please check for any missing/pending update for computer OS and try updating it.

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check .

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

LATEST

Hi Amal, 

thank you for your help.

In this case Reader was no longer the standard,
because some users had defined the Edge as the standard for pdf,
we then had such effects.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines