PDF Reader starting not correct- missing programm close icon

New Here ,
May 02, 2021 May 02, 2021

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Pdf reader no longer starts correctly. When opening a pdf document, the top bar is no longer there. We have the latest  version 2017.011.30194

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Crash or freeze

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described,  When opening a pdf document, the top bar is no longer there

 

Please try to reboot the computer once and see if that helps. Also, please check for any missing/pending update for computer OS and try updating it.

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check .

 

Regards

Amal

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New Here ,
May 19, 2021 May 19, 2021

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Hi Amal, 

thank you for your help.

In this case Reader was no longer the standard,
because some users had defined the Edge as the standard for pdf,
we then had such effects.

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