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PDF renders differently on screen from printed

New Here ,
Jun 21, 2024 Jun 21, 2024

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Hello,

I have a problem when using Adobe Acrobat Reader DC for viewing and printing a pdf file generated with LaTeX. The difference is shown on pictures "pdf on screen.png" and "pdf printed.png" : a blue line is added to the graph...

I would have liked to provide a full set of file for running a minimal building example, but the format is unfortunatelly not supported... I can provided by any other working method if required.

Please find at least attached "main_test.pdf", which should renders differently on screen and printed, and the log file of the compilation of the document.

Hope this can help improve Adobe Acrobat Reader!

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New Here ,
Jul 17, 2024 Jul 17, 2024

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Hello,
Does anybody at Adobe care about this potential bug ?

For info, I tried printing it from Firefox pdf viewer, and I don't have the issue...

Tanh you in advance for your help!

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Adobe Employee ,
Jul 18, 2024 Jul 18, 2024

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Hi there,

 

I hope you are doing well. Thanks for reaching out.

 

I have tried to reproduce the issue on my end and printed the file without any problems.

Could you please provide the following details for further clarity:

  • Version of Acrobat Pro
  • Operating System (OS)
  • Make and model of the printer

Please ensure that you have updated Acrobat to the latest version (24.02.20933) by going to Help > Check for Updates. After updating, please reboot your computer. Additionally, check for any pending or missing updates for your printer driver and firmware, and update them if necessary.

 

You can also try printing the PDF as an image to see if that resolves the issue. To do this, go to Print > Advanced > Print as Image.

 

For more troubleshooting tips, please visit the following help page: Troubleshoot PDF Printing | Acrobat & Reader

 

Let us know how it goes.

 

~Amal

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New Here ,
Jul 18, 2024 Jul 18, 2024

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Hello @Amal. ,

First, thank you a lot for your answer.

From what you say, it would indicate that the problem comes from my printer and its firmware...

Anyway:

  • I checked the version of Adobe Reader I'm using : it is 24.02.20933,
  • I tried the option "Print as image", and it works perfectly fine.

Definitelly, it tends to prove that the issue comes from the printer. It is a Ricoh IM C4500.

I will ask our IT department to check if the firmwares are up to date, and let you know if an update helps on the issue...

Once again, thank you very much for taking time to answer my post!

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Adobe Employee ,
10 hours ago 10 hours ago

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Hi there,

 

We are glad to hear that the printing as image, worked for you. 

Do check with the IT team that the printers firmware and driver is up to date as well.

 

Also, marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

 

 

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