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PDF send but not received

New Here ,
Jul 03, 2018 Jul 03, 2018

I am using Acrobat reader for my PDF files. Were there changes recently?  I can attach and send Word doc by email and they are received.  When I attach and send PDF doc by email--it shows they are sent but they are never received.   When I  attach and send Word and PDF, they are sent but never received   This just started about a week ago..

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correct answers 1 Correct answer

Community Expert , Jul 04, 2018 Jul 04, 2018

Sounds like an issue with your email server, or that of the recipient. Once the file is attached to an email it's outside the scope of Reader, it has no further influence on it.

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LEGEND ,
Jul 04, 2018 Jul 04, 2018

If it shows as sent but isn't received, the chances are it was removed along the way by an email handler. Do you send mails from or to a large company where you work, with administrators you can ask?

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Community Expert ,
Jul 04, 2018 Jul 04, 2018
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Sounds like an issue with your email server, or that of the recipient. Once the file is attached to an email it's outside the scope of Reader, it has no further influence on it.

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