PDF signature photo is awful

[kjhmcc]

Just within the past two days I now have to use an upgraded version of PDF that is forcing me to create a new signature. When I take and use a new photo of my signature, it looks terrible on the document, including a shaded area behind my name. In the previous version of PDF all I had to do was click on the drop down and select my signature which had a transparent background and looked great on the document. What happened????

[AnandSri]

Hello kjhmcc

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please check for any pending updates of Adobe Reader from Help menu>Check for updates. You may also repair the installation files of Reader from Help menu>Repair installation(only for Windows).

You may also refer to Bad quality in signature inserted through Adobe Reader DC (Sign and Send PDFs)

Using Acrobat Reader DC Fill & Sign

If the issue persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Adobe Reader installed, to identify refer to the steps in the KB doc  Identify the product and its version for Acrobat and Reader DC

Let us know how it goes.

Regards,

Anand Sri.

[courtneylorenne]

Hello! This problem has not been fixed. Signature images imported into Acrobat are all coming in as low-resolution. I have attempted importing as PNG, TIF and JPG, all with original dpi of 300, and the result is the same.

I am on a Mac running High Sierra version 10.13.4. As I was working on Acrobat DC, I attempted to revert to Acrobat XI and the problem still exists, though I have never had this issue before.

As a workaround, I ended up adding the signature manually in Illustrator, but this is definitely an inconvenience and not something I'll be able to do at all times.

Can you please advise on what is happening here and how to fix it?

Thank you!

[AnandSri]

Hello Courtneylorenne,

Sorry for the delayed response and inconvenience caused. I have sent you a private message and an email to the email id through which you are logged in to Adobe forums, please check your email inbox.

Regards,

Anand Sri.

[courtneylorenne · Accepted solution]

Thank you for your response, Anand. This problem appears to have corrected itself, as I'm not longer experiencing the low-quality signatures.

[AnandSri]

Great! Good to hear that the issue got fixed and you are back on track. Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[jonnyw41534169]

I've been having the same problem. Acrobat pro DC is up to date and problem persists after restarting my computer. Is there a work around to fix this issue?

[AnandSri]

Hello Jonnyw,

I am sorry for the trouble you had, what is the dot version of Acrobat Pro DC installed? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

Which operating system/version you are on?

Have you tried the suggestion shared above? If not, please try and let us know how it goes.

Thanks,

Anand Sri.

[Carla at KAR]

I don't see an answer to this. You private messaged someone above. I too am having the same issue... Signature image with poor resolution... I've placed .png, .tif, .jpg all at various resolutions trying to solve this and they all look exactly the same - FUZZZZZY

I'm on a mac running Mojave 10.14.2 with Acrobat Pro DC 2019.010.20069.

[spider610]

I have the same issue as well. 

Why would Adobe do private message on a cummunity based open forum? 

Why don't Adobe do one on one hotline then? Unbelievable!! Do support understand this is to share and help everyone?

[Carla at KAR]

I don't see an answer to this. You private messaged someone above. I too am having the same issue... Signature image with poor resolution... I've placed .png, .tif, .jpg all at various resolutions trying to solve this and they all look exactly the same - FUZZZZZY

I'm on a mac running Mojave 10.14.2 with Acrobat Pro DC 2019.010.20069.

[Carla at KAR]

Helllllooooo, anybody there that can help? I've posted 3 times to no avail...

[rhinkjr]

Hello, 

I am also having this problem. There is no correct answer in this thread. Please post a solution.  It has been years. 

[Carla at KAR]

I never once got a response on this... and it still hasn't resolved on its own. Ridiculous

[Carla at KAR]

I don't see an answer to this. You private messaged someone above. I too am having the same issue... Signature image with poor resolution... I've placed .png, .tif, .jpg all at various resolutions trying to solve this and they all look exactly the same - FUZZZZZY

I'm on a mac running Mojave 10.14.2 with Acrobat Pro DC 2019.010.20069.

[Carla at KAR]

This question has not been answered... It seems to have corrected itself which is what the person responded and is selected as the "Correct Answer".... wait for it to correct itself?

[skylarsouthard]

check out my fix

[skylarsouthard]

Figured it out: don't use the Acrobat app on the computer. Delete the signature on the app. Navigate to the web version of Acrobat and re-upload. https://acrobat.adobe.com/link/home/

[skylarsouthard]

After doing that, you can continue to use the application on the computer