PDF thumbnails inside of a white square

New Here ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

Hello

 

Suddenly, my pdf thumbnails appear inside of a kinda white square, like this: https://i.ibb.co/0B5ggMW/white-borders.jpg

 

I have no idea why this started happening, but installing an older Adobe Reader version has not helped and I cannot undo the most recent Windows update anymore.

 

I've tried these, but neither helped:

- Clear Thumbnail Cache

- Delete IconCache.db

- Use this fix 

- In Adobe Reader, turn off and on miniature preview

Between these steps, I of couse always restarted the computer

 

I want it to look like this: https://i.ibb.co/Xs2bCSZ/correct.png

 

(for some reason, I have this problem only on my laptop, but not on my desktop pc, even if both are the same Win 10 version, same updates, same Reader version, etc)

 

Does anyone have an idea how to get rid of that?

 

Thanks

TOPICS
General troubleshooting

Views

87

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

Hi @Alfonso5EAF , 

  

We are sorry for the inconvenience caused. To give a closure look into this issue, please help us with few more details: 

  1. Exact version of your Adobe Reader? 
  2. Are you facing issue in  all the thumbnails or just one thumbnail? 

 

Try to uninstall and reinstall the application. Reboot your laptop and check.

Reader or Acrobat could be damaged. Repairing the installation is a quick troubleshooting safeguard. 

Try to repair Reader. Choose Help > Repair Installation.

If the PDF file is 4 MB or larger, Try to optimize the PDF file. For information about optimizing PDF files, see Optimizing PDFs.

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

Thanks for your help, Ria

 

Exact version of your Adobe Reader?

DC 2021.007.20099 64 Bit

Are you facing issue in  all the thumbnails or just one thumbnail? 

All pdf thumbnails, but no other files than pdf

 

Try to uninstall and reinstall the application. Reboot your laptop and check.

I did it several times, also tried old versions

 

Try to repair Reader. Choose Help > Repair Installation.

I did, but that's not the issue. I reinstalled it so often without touching a setting

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

LATEST

Thanks for your answer, Ria. I already posted an answer today, hoping it won't disappear again, as it apparently did....

 

Exact version of your Adobe Reader? 

2021.007.20099

 

Are you facing issue in  all the thumbnails or just one thumbnail? 

All pdf thumbnails, but no other files than pdf

 

Try to uninstall and reinstall the application. Reboot your laptop and check.

Have done this several times

 

Try to repair Reader. Choose Help > Repair Installation.

Didn't help. Anyway, it was a clean installation, I didn't touch any settings

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines