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PDF Will not Unlock on Laptop but Will on Phone

New Here ,
Aug 23, 2017 Aug 23, 2017

So this is a first.  I am being sent a password protected PDF that I can only get to unlock on a mobile device.  I have tried to unlock the PDF on two different laptops and my iMac. I think it has something to do with how the original file is being saved but do not know for sure.

The error message I receive is "password incorrect.  Please try again."

Any help is appreciated.

Thanks

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