PDFS ARE BLANK ON ADOBE

[abhishek_9978]

I am trying to open a pdf document from Dropbox Desktop. When I open using Adobe Pro DC, the documents are incomplete. I can see the tables but not the content. I tried using Preview and I was able to view them. I am using Macbook Air (Sequoia 15.3.2). I use an Acrobat Standard plan ($13 per month). Can someone please help?

[S. S]

Hi @abhishek_9978,

Hope you are doing well. Sorry for the trouble with opening files on Acrobat.

Do you see this issue with specific files or with all the files?

We released a fix for a similar issue with the upcoming updates.

Also, could you update the app to the latest version (2025.001.2043x) and let us know if the issue is fixed for you?

To do so, go to Help-> Check for Updates.

Look forward to hearing from you.

Regards,
Souvik.