PDFs not opening correctly on iPad App

New Here ,
Feb 03, 2021 Feb 03, 2021

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Hi

 

Has anyone found issues with the latest App update for iPad Adobe Acrobat?

 

We try an open a PDF from dropbox on the iPad and a different file opens. When we open the same PDF on the desktop Acrobat Reader we have no issues. 

 

We can we open the PDF on the iPad App.

 

Cameron

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New Here ,
Feb 03, 2021 Feb 03, 2021

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....why can we open the PDF on the iPad App??

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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Open the file in Acrobat Reader.

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LEGEND ,
Feb 04, 2021 Feb 04, 2021

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You say it's a "different" PDF. Different how? Please be detailed.

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Hi

 

The same PDF.

 

I can open the PDF on Acrobat Reader on the PC. But when I try and open the same PDF on the iPad App the App opens a different file (Diffenent pdf file to one that i was trying to opening)

 

The PDF file is saved on a Dropbox folder. 

 

Cameron

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LEGEND ,
Feb 05, 2021 Feb 05, 2021

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But different in what way? We can't look over your shoulder... ! For example:

- instead of what I expected, it is a different file that I opened yesterday?

- instead of what I expected, it is a file with a message about Acrobat?

- instead of what I expected, it seems to be a file of information I never saw before, meant for someone else?

- instead of what I expected, it is a completely blank PDF?

Is it always the same different file, or a different file each time?

Please tell us the story, this is not a usual problem.

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Diffent in that - Instead of what I expected, it is a different file that was opened many months ago?

 

I have 10 drivers with iPads. They are all having issues. When they try and open a delivery docket pdf, a much older delivery docket pdf for a different address opens. 

 

This is only happening on the iPads. No issue when opening the pdf on Acrobat Reader on the desktop.

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New Here ,
Feb 08, 2021 Feb 08, 2021

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I have fixed the issue (for now....)

 

I have removed the Adobe link to Dropbox, then reconnected the link. Now all the PDFs are opening the correct one in Adobe.

 

Thanks for your help.

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Si en la que me indiques

 

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