I have a user who gets a grey background when printing in Adobe Reader.
It prints correctly when using different PDF viewing software including Chrome.
This only is occuring for this one user, they can print the exact same PDF correctly on another machine.
The version of Adobe is the latest one available and was re-installed on 1/13/2023
Troubleshooting steps taken:
Printing to a different printer
Creating a copy using Save As
Printing as an image
Setting the page background to White
Checking Show Large Images
Unchecking Print in Greyscale
Steps laid out in this article: https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
None of the above troubleshooting resolved the issue. Requesting assistance with a resolution.
Thanks for sharing the troubleshooting steps performed.
Looking at the description above, it seems that all of your print settings are as correct as they should be.
We'd like you to check the printer setting and see if that has been set up to print in Greyscale.
Let us know if that helps.
Thank you for your suggestion. Changing the print settings as described did not resolve the issue. The PDFs still have the gray background when printing. This occurs regardless of if the PDF was a scanned document or otherwise.