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Photo format changes on upload to a form

New Here ,
Oct 09, 2017 Oct 09, 2017

I am filling in an application form and have uploaded a passport photo in a filed created for it but the photo appears in landscape on the form even though it appears as portrait when I open the photo (jepg file) in Preview). I am using Version 2017.012.20098 on a macbook pro.

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Community Expert ,
Oct 10, 2017 Oct 10, 2017

Don't use Preview. It's a buggy application that corrupts PDF forms just by opening it.

Stick with Adobe Reader for best results.

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New Here ,
Oct 10, 2017 Oct 10, 2017

I am using Adobe Reader. It is Adobe Reader that is causing the photo to rotate in the form. 
What I meant was: IF I open the photo in Preview, it is correctly oriented (portrait) but when it is imported to the form in Adobe Reader, it is rotated 90 degrees, even tough the space in the form is a portrait shape!

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Community Expert ,
Oct 10, 2017 Oct 10, 2017

My guess is the image is already rotated before you import it.

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New Here ,
Oct 10, 2017 Oct 10, 2017
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Well, it is not rotated when I import it to any other programme: word, Powerpoint; web applications etc. just Adobe Reader.

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