PKCS#11 gets added but can't log in as as the log-in button is Greyed out.

[Porus5DB1]

Hi, my Adobe reader 'Digital ID and Trusted Certificate Settings' page is greyed out in OSX Big Sur and while I can add a PKCS#11 token, it doesn't reflect in the above page when I click on it. So I can't log in. Can someone help please? Thank you.

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat Reader forum so that proper help can be offered.

[Porus5DB1]

Thank you, Peru Bob.

I’ll ensure that I post in the correct forum the next time.

Best Regards, Porus

[Prashant. · Accepted solution]

Hi @Porus5DB1 

It could be a reason that the etoken module that you are using is not compatible with latest Reader. Could you please try to reinstall the latest etoken driver and then try to attach the latest module to pkcs11 module settings in Reader Preferences.

1. Open Preferenes->Signature – Identities & Trusted Certificates; 
2. Select PKCS11# Modules and Tokens;
3. Select Attach Module and then provide the correct dylib path for your etoken.
4. Select your token provider's name and select Login and type the password of the token.

After that try signing.

Let us know if this helps.

Thanks,

Prashant.

[Porus5DB1]

Thank you, Prashant. This solved my problem.