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Plan will not load

New Here ,
Aug 17, 2022 Aug 17, 2022

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I purchased a 1-year subscription to a plan. I received a notification that it was accepted via email. I have opened Acrobat Reader DC and logged in. It shows my user name. When I try to use  a tool such as rotate pages or delete pages, I am asked to purchase a plan. When I checked my account, many of the entries show "Unable to load"

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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[Moderator moved from Using the Community forums to Acrobat Reader.]

 

@Grey25694929ln9c,

Please check your online account below to confirm your subscription is what you think it is and active.

https://account.adobe.com/plans

 

FREE Acrobat Reader has limited functions.  With it you can view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating, editing and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Install Acrobat Pro from Creative Cloud desktop app. Once installed, you can start it from your Windows or Mac Start Menu.

 

Post back if you need more help.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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