Plan will not load

[Grey25694929ln9c]

I purchased a 1-year subscription to a plan. I received a notification that it was accepted via email. I have opened Acrobat Reader DC and logged in. It shows my user name. When I try to use  a tool such as rotate pages or delete pages, I am asked to purchase a plan. When I checked my account, many of the entries show "Unable to load"

[Nancy OShea]

[Moderator moved from Using the Community forums to Acrobat Reader.]

@Grey25694929ln9c,

Please check your online account below to confirm your subscription is what you think it is and active.

https://account.adobe.com/plans

FREE Acrobat Reader has limited functions.  With it you can view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating, editing and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Install Acrobat Pro from Creative Cloud desktop app. Once installed, you can start it from your Windows or Mac Start Menu.

Post back if you need more help.