plantage sur à un clic sur "signer"

New Here ,
Nov 13, 2021 Nov 13, 2021

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lorsque je clique sur "signer" l'écran de vient gris et je n'ai plus aucune action possible. Je dois sortir de ADOBE

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General troubleshooting

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi,

 

We are sorry for the trouble. As described you are unable to add the signature to the PDF file as the screen changes to grey.

 

Would you mind sharing a screenshot of the issue for a better understanding?

Make sure you have the latest version of Acrobat. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (Windows Only) and reboot the application, and check. Go to Help > Repair Installation.

 

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck enhanced security > Click OK and reboot the computer.
Note: Turning off the protected mod may possess security risks, please turn on the security after testing.

 

If it still doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

 

Let us know if that helps.

 

Regards,

Harsh

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