Popups on launch

New Here ,
Oct 12, 2021 Oct 12, 2021

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Hello

 

one of my end users on a fairly new laptop has this really annoying bug we cant clear

 

upon launching Reader DC(Free) we get what seems to be a login popup but before it loads it vanishes, then comes back and just gets stuck in this loop for around 5 mins before it clears and can be used

 

i followed a couple of guides on this forum and so far nothing has fixed this issue(permissions/reinstalls etc)

this is a domain joined laptop, but out of the other 9 noone else gets this

4 users have CC installed, this being one and no matter what we do we are stuck with this sign in loop

 

cant anyone help.

as this is a client computer i need to pre arrange remote access if logs are required please let me know

 

in the mean time ive had to advise he use a competitor app

 

Regards

Stephen

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General troubleshooting , View PDF , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 11, 2022 Jan 11, 2022

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

...

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Hi Stephen

 

Hope you are doing well and sorry for the trouble. This issue is reported to our engineering team. Please give us some time to get it checked. We will share the update as soon as we will hear anything from them.

 

Thanks for your time and patience on this.

 

Regards

Amal

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New Here ,
Oct 25, 2021 Oct 25, 2021

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any further updates on this? still happening and quite a challenge to use the app

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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Hi there

 

Sorry to keep you waiting. We do not have the timeline on this issue as the engineering team is still working on this.

 

We will share the update as soon as we will hear anything from them

 

Regards

Amal

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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LATEST

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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