one of my end users on a fairly new laptop has this really annoying bug we cant clear
upon launching Reader DC(Free) we get what seems to be a login popup but before it loads it vanishes, then comes back and just gets stuck in this loop for around 5 mins before it clears and can be used
i followed a couple of guides on this forum and so far nothing has fixed this issue(permissions/reinstalls etc)
this is a domain joined laptop, but out of the other 9 noone else gets this
4 users have CC installed, this being one and no matter what we do we are stuck with this sign in loop
cant anyone help.
as this is a client computer i need to pre arrange remote access if logs are required please let me know
in the mean time ive had to advise he use a competitor app
Hope you are doing well and sorry for the trouble. This issue is reported to our engineering team. Please give us some time to get it checked. We will share the update as soon as we will hear anything from them.
Thanks for your time and patience on this.
any further updates on this? still happening and quite a challenge to use the app
Sorry to keep you waiting. We do not have the timeline on this issue as the engineering team is still working on this.
We will share the update as soon as we will hear anything from them
Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.
For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html
Let us know if you experience any trouble and need more help