Print option dialog box has disappeared

[bankslistings]

The normal print options dialog box has disappeared when I try to print a pdf.  Documents from all other programs still shows the dialog box.  I am on a MAC.  Sierra 10.12.6

[AnandSri]

Hello Bankslistings,

We apologize for the inconvenience caused to you, as per the description above, the print dialog box has disappeared when you try to print a PDF file, Is that correct?

Please try the troubleshooting steps from the following KB link Fix printing issues in Acrobat, Reader X  Link: https://helpx.adobe.com/acrobat/kb/printing-questions-acrobat-reader-10.html

If the issue persists, please share the following details:

1. Is it Acrobat or Reader installed, check from Help>About Acrobat/Reader.
2. Dot version of Acrobat/Reader installed, check from Help>About Acrobat/Reader.
3. Is it happening with all the PDF file or with one PDF file?
4. Are you able to print from other applications?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[bankslistings]

Fix printing issues did not help.

Adobe Pro 9.5.5 is installed and updated.

It only happens when I try to print a pdf file.

Print dialog box DOES appear for all other applications (word, excel, pages etc)

It just disappeared a few days ago.  Never had a problem with it before.

[AnandSri]

Hello Bankslistings,

As you mentioned you are using Acrobat Pro version 9, sadly this version is not compatible with Mac OS 10.12.6. You may install and use it, Also this version is already declared as End of Support.

End of Support:  "End of Support means that Adobe no longer provides technical support or distribute runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products)."

As the version was not tested/used after the Mac OS 10.5. You can also check the technical specifications  on Adobe Acrobat system requirements Link: https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html

You can refer to End of support | Reader 9 and Acrobat 9 (and earlier)  Link: https://helpx.adobe.com/acrobat/kb/end-support-acrobat-8-reader.html

Regards,

Anand Sri.