Printer properties missing.

New Here ,
Oct 06, 2021 Oct 06, 2021

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Printer properties boxes are all blank. What letters are there looks like Chinese letters. Printer properties are all normal else where. Can anyone help.

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correct answers 1 Correct answer

Adobe Employee , Oct 14, 2021 Oct 14, 2021

Hi there

 

We are sorry to hear that the issue still persists.

 

Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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Adobe Employee ,
Oct 06, 2021 Oct 06, 2021

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Hi Ray_rig

 

Hope you are doing well and sorry to hear that.  As described the printer properties are missing and showing blank

 

Would you mind sharing the screenshot of the issue for a better understanding?

 

What is the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer.

 

You may also try to repair the installation from the help menu > repair installation (Win Only) and see if that works for you.

 

We are here for help, just need more info.

 

Regards

Amal

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New Here ,
Oct 14, 2021 Oct 14, 2021

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I have tried everything suggested and my problem has not been resolved. 

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Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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Hi there

 

We are sorry to hear that the issue still persists.

 

Please remove the application using the Acrobat Cleaner tool -https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer once and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Hi Amal. That has worked and everything seems OK. Thank you for your help.

Regards

Ray 

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Hi Amal. The problem has returned. It seems that when Adobe upgrades to 64bit the problem is back. When I remove and re install the 32 bit edition installs and then things are OK. But after a couple of days the 64bit edition installs and the problem is back. Thank you 

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