Printing error

[Zeea0101]

Whenever I try to print any document, Adobe Reader DC freezes and stops responding. I've tried restarting the PC(windows 8) and the printer as well. I've even tried uninstalling the software and redownloading it. Nothing worked..

I really need to print some important documents in booklet format and it's the only software I know of that does this..

Please help.

[Peru Bob]

Try updating the printer driver.

[Amal.]

Hi Zeea

We are sorry  for the trouble. As described the application freezes and stops responding when you try to print a PDF file.

++ Adding to the suggestion by Peru Bob 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed from the help menu > Check for Updates.

You may also try to repair the installation from the help menu and see if that helps. Go to Help > Repair Installation.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

If the file is stored on a shared network/drive please download the file to your computer locally and then try to open with Acrobat Reader and print.

You may also try to turn off the protected mode for testing (Windows Only) and see if that makes any difference. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced security  > Click OK and reboot the application.

Note: Please turn on the security after testing as it may lead to security risks.

You may also look at the steps provided in the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html and see if that works for you.

Keep us posted how it goes

Regards

Amal